Policies

Shipping & Returns

How delivery works, and what to expect if something needs to come back.

Shipping

Delivery areas
We deliver worldwide. Available delivery options and any applicable shipping charges are shown at checkout.
Processing time
Orders are processed within 1–2 business days before handover to our delivery partners.
Delivery timeframes
Delivery usually takes 3–5 business days within Lagos and 5–7 business days elsewhere in Nigeria. International delivery times vary depending on the destination.
Shipping costs
Any applicable shipping charges are displayed at checkout before you complete your order.
Order tracking
Once your order has been dispatched, we’ll send delivery and tracking updates by email or WhatsApp. If you need help with your delivery, contact us with your order number.

Returns & Exchanges

Each brand follows its own policy, because physical products, fresh treats, and bookable experiences work differently.

Mist & Memories — Physical products — perfumes, candles, diffusers, sprays

Physical products — perfumes, candles, diffusers, sprays

  • Standard return window of 7 days from delivery.
  • Items must be unopened, unused, and in their original packaging.
  • For hygiene reasons, fragrances and other scented products cannot be returned once opened or used — please choose carefully.
  • Approved returns can be exchanged or refunded to the original payment method.
  • Return shipping is covered by the customer, unless the item arrived damaged or incorrect — placeholders until the client confirms.

Melt & Memories — Made-to-order treats and celebration boxes

Made-to-order treats and celebration boxes

  • Treats are made to order and perishable, so they are generally non-returnable once prepared.
  • Exception: if your order arrives damaged or incorrect, report it within 24 hours of delivery with photo evidence and your order number.
  • There are no change-of-mind returns for this category — every box is prepared fresh for your order.

Moment & Memories — Bookable experiences and sessions

Bookable experiences and sessions

  • Experiences are not returned — cancellations and rescheduling apply instead.
  • Cancel 48 or more hours before your session for a full refund; inside that window a partial or no refund may apply.
  • To reschedule, let us know at least 48 hours in advance — a rescheduling fee may apply for late changes.
  • No-shows forfeit the session fee. Numbers are placeholders — confirm the real policy with the client.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 24 hours with your order number and clear photos of the issue. We will arrange a replacement or refund in line with the policy for that brand.

Report an order issue

Questions about your order?Contact us